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Terms and Conditions

WEBSITE TERMS & CONDITIONS

1. TERMS

By accessing the website at https://home-automate.co.uk, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. USE LICENSE

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Home Automate’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Home Automate’s website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Home Automate at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. DISCLAIMER

  1. The materials on Home Automate’s website are provided on an 'as is' basis. Home Automate makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, Home Automate does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. LIMITATIONS

In no event shall Home Automate or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Home Automate’s website, even if Home Automate or a Home Automate authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. ACCURACY OF MATERIALS

The materials appearing on Home Automate’s website could include technical, typographical, or photographic errors. Home Automate does not warrant that any of the materials on its website are accurate, complete or current. Home Automate may make changes to the materials contained on its website at any time without notice. However Home Automate does not make any commitment to update the materials.

6. LINKS

Home Automate has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Home Automate of the site. Use of any such linked website is at the user's own risk.

7. MODIFICATIONS

Home Automate may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. GOVERNING LAW

These terms and conditions are governed by and construed in accordance with the laws of United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.


SERVICE TERMS & CONDITIONS

1. SUPPLIERS

All components supplied by Home Automate must abide by the terms and conditions imposed by the suppliers including adhering to quality, delivery and installation support. All external components that wish to be returned must be returned to Home Automate in the same condition when supplier and refunds will only be processed following acceptance from the supplier of a refund. All charges incurred by Home Automate to process the return to the supplier will be passed onto the client or deducted from the return value.

2. COMPONENT WARRANTY

All devices supplied by Home Automate can be referred by and not restricted to 'goods', 'components', 'products'. Every component supplied by Home Automate comes with a valid warranty provided by the supplier or component developer. Home Automate pass on the direct warranty protocols and rights to the consumer including to provide it's best to ensure the supplier adheres to their warranty. Home Automate will not provide details of each components warranty to the end-user, however, on request can supply details of specific products and suppliers warranties. All components will be tested for general wear and tear on-site and will refuse acceptance of components enduring malpractice, resulting in the component's warranty becomes invalid.

3. INSTALLATION

Home Automate seeks it's best to perform the best installation possible and will seek the support of experts if required (E.G - Plumbers, Electricians) and will try our best to include the installation cost from third party companies within our initial quotation, however, due to the varying aspects of projects, projects may be subject to supplementary charges. Our installation specialists will work their best to work with third-party experts to ensure end-users are kept up to date with possible costs. Home Automate try our best to ensure all supplementary charges are processed through Home Automate, however, we are not subject to any infringement if a third-party supplier passes direct costs onto the end-users.

4. INSTALLATION WARRANTY

Home Automate follow all supplier guidelines during installation to maintain supplier warranties. In supplementation to component warranties, Home Automate offer an installation warranty involving one free of charge call-out of the professional installers to a faulty system. If the faulty system has occurred as a result of the end-user implementing malpractice of the system, a surcharge of £100 + VAT per call-out will be subject to the end-user. If you experience an issue with the system which is not included under your warranty, a surcharge will be passed onto the end-user which will be dependent on the scope of work required to fix the issue.

5. PAYMENT

Home Automate offer various payment solutions, whereby arrangements can be confirmed with the sales team. If an amendment is required or requested, approval is needed from a Home Automate director. If changes to the project are required during the installation from the initial quote, the end-user can request an amendment to the repayment duration. All payments are to be made to DAPA Solutions Ltd. DAPA Solutions Ltd is trading as Home Automate. All payment agreements must be adhered too until approval by a director has been permitted, if end-user fails to make an agreed payment for 2 consecutive months, Home Automate withhold the ability to contact a third party debt collection service to retrieve the payments.

6. REMOTE  ACCESS

Home Automate reserve the right to access an end-users system configuration through remote access at any time. Home Automate do not require to supply a reason behind accessing the information, whereby checks will be completed to ensure the functionality of the system meets Home Automate standards. In the event that Home Automate discover that a software update is available for components, Home Automate will automatically approve the update to maintain the performance of the system, this may result in the system reporting errors during download and installation, however, the end-user will be able to wait for the system to reboot to regular functionality. 

7. COPYRIGHT

Home Automate reserves the right to label all products, configuration and designs under copyright laws. Any infringement or manipulation will result in Home Automate reporting the party to the relevant authorities.

8. THIRD PARTY CONTRACTORS

Component installation might require a professional and qualified third party person/entity to assist Home Automate. By confirming working on a Home Automate project through written, verbal, any form of communication to approve the support, the third party agrees to the terms of Home Automate. Any third party contractor is unable to offer and use knowledge of a Home Automate system or become a direct competitor of our services within 12 months commencing from the day of the agreement.

9. END-USER AGREEMENT

End-users are bound by the service terms and conditions when they agree to a project with a Home Automate representative. Agreement of services can be initial down-payment or a signature of a quotation which includes the scope of work agreed.

10. CANCELLATION RIGHTS

All end-users are provided with the ability to cancel a Home Automate service without contradicting points 10a - 10c

10a - Cancellation can be implemented prior to installation following correspondence to the customer support team (support@home-automate.co.uk), the customer support team withhold the right to provide a response within 2 working days from receiving the cancellation request. All cancellations require the approval of a director and all transactions prior to the cancellation may be non-refundable and subject to director discretion.

10b - If a specific component is discovered to be faulty, it is the responsibility of the end-user to return the component to Home Automate via post. It is the responsibility of the end-user to pay for the return postage and ensure their arrival (proof of delivery required). All returns have to be made within 30 days of stating your intention to return the faulty component. A refund or replacement for the goods will be processed within 14 days of receipt fo the goods. Failure to comply with the previous may result in a processing fee of £15 per item being charged.

10c - Cancellation during installation will incur a surcharge for a Home Automate representative to remove the installed components and any payment already submitted with be non-refundable. All components will be subject to wear and tear testing following removal to ensure functionality if any component is deemed unfit for return, the component cost will be added to the final surcharge for the end-user.

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